FAQ
Frequently Asked Questions (FAQ)
What kind of products do you sell?
We offer seasonal, unique items made with love — including apparel, accessories, home decor, and gifts. All items are made-to-order through our trusted Print-On-Demand partner, Printify, which means no mass production and less waste!
Shipping Concerns?
Refer to our Shipping Policy page.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods supported by Shopify Checkout.
Can I return or exchange an item?
Since all products are made-to-order, we do not accept returns or exchanges for change of mind, size issues, or seasonal trends.
However, if your item arrives damaged or with a print error, contact us within 7 days of delivery and we’ll gladly make it right!
How do I choose the right size?
Each product page includes a size guide — we recommend checking it carefully before ordering. If you're between sizes, sizing up is usually a safe bet!
Who prints and ships my order?
We use Printify, a reliable Print-On-Demand platform that partners with top print providers around the world. This helps us deliver high-quality, custom products straight to your door without overstocking or waste.
My order hasn't arrived — what should I do?
First, check your tracking number (sent via email). If it’s delayed beyond the expected time or shows as delivered but you didn’t receive it, please contact us at baileyandphillipscreative@gmail.com, and we’ll help sort it out!
Do you offer custom designs?
Not right now, but it’s something we’re looking into for the future. Stay tuned and follow us on for updates on custom or personalized drops!
Still have questions?
Reach out to us at baileyandphillipscreative@gmail.com — we’re always happy to help.
