Return & Refund Policy

Thank you for shopping with BaileyPhillipsCreative.online! Every item in our store is custom-made just for you through our Print-on-Demand partner, Printify. Because of this unique process, we encourage you to review our return policy carefully:

🛍️ Returns & Exchanges

As all of our products are printed on demand and made to order, we do not accept returns or exchanges for the following:

  • Change of mind
  • Incorrect sizing ordered
  • Color preference changes
  • To ensure you're completely happy with your purchase, please carefully review all product details and sizing charts before placing your order.

🔁 Defective, Damaged, or Misprinted Items

If your item arrives damaged, misprinted, or has a manufacturing defect, we'll make it right!

To receive a replacement or refund:

  1. Contact us at support@baileyphillipscreative.online within 30 days of receiving your item.
  2. Include:
    • Your order number
    • Clear photos of the issue
    • A brief description of the problem

We'll review your claim and work with Printify to resolve the issue. Once approved, we will send you a replacement at no additional cost.

📦 Order Not Received

If your tracking information shows your order was delivered but you did not receive it:

  • Check with neighbors, your local post office, and any building mailrooms or package lockers.
  • Wait 2–3 business days, as packages are sometimes marked delivered early.

If it still hasn't arrived, contact us and we'll do our best to help.

📬 Incorrect Shipping Address

If an incorrect or incomplete shipping address was provided at checkout:

  • We are not responsible for items that become undeliverable due to address errors.
  • If the item is returned to us, we can resend it, but additional shipping fees will apply.

⚠️ Important Notes

  • Claims for damaged or defective items must be submitted within 30 days of delivery.
  • Replacements are only issued for errors caused during production or delivery.

💬 Need Help?

We're here for you. Contact us at support@baileyphillipscreative.online with any questions or concerns about your order.