Return & Refund Policy
Thank you for shopping with BaileyPhillipsCreative.online! Every item in our store is custom-made just for you through our Print-on-Demand partner, Printify. Because of this unique process, we ask that you review our return policy carefully.
🛍️ Returns & Exchanges
As all of our products are printed on demand and made to order, we do not accept returns or exchanges for the following:
- Buyer’s remorse or change of mind
- Incorrect sizing ordered
- Color preference changes
Please double-check all product details and sizing charts before placing your order.
🔁 Defective, Damaged, or Misprinted Items
If your item arrives damaged, misprinted, or has a manufacturing defect, we’ll make it right!
To receive a replacement or refund:
- Contact us at baileyandphillipscreative@gmail.com within 7 days of receiving your item.
- Include:
-
- Your order number
- A clear photo of the issue
- A short description of the problem
We’ll review the issue and submit a claim with Printify on your behalf. Once approved, we will send you a replacement at no additional cost.
📦 Order Not Received
If your tracking information shows your order was delivered but you did not receive it:
- Check with neighbors and your local post office.
- Wait 2–3 business days, as packages are sometimes marked delivered early.
If it still has not arrived, contact us and we’ll do our best to help.
📬 Incorrect Shipping Address
If an incorrect or incomplete shipping address was provided at checkout:
- We are not responsible for the item being undeliverable.
- If the item is returned to us, we can resend it, but additional shipping fees will apply.
⚠️ Important Notes
- Claims for damaged or defective items must be submitted within 30 days of delivery.
- Replacements are only issued for errors caused during production or delivery.
💬 Need Help?
We're here for you. Contact us at baileyandphillipscreative@gmail.com with any questions or concerns about your order.
