Return & Refund Policy

Thank you for shopping with BaileyPhillipsCreative.online! Every item in our store is custom-made just for you through our Print-on-Demand partner, Printify. Because of this unique process, we ask that you review our return policy carefully.

🛍️ Returns & Exchanges

As all of our products are printed on demand and made to order, we do not accept returns or exchanges for the following:

Buyer’s remorse or change of mind
Incorrect sizing ordered
Color preference changes

Please double-check all product details and sizing charts before placing your order.

🔁 Defective, Damaged, or Misprinted Items

If your item arrives damaged, misprinted, or has a manufacturing defect, we’ll make it right!

To receive a replacement or refund:

Contact us at baileyandphillipscreative@gmail.com within 7 days of receiving your item.
Include:

- Your order number
- A clear photo of the issue
- A short description of the problem

We’ll review the issue and submit a claim with Printify on your behalf. Once approved, we will send you a replacement at no additional cost.

📦 Order Not Received

If your tracking information shows your order was delivered but you did not receive it:

Check with neighbors and your local post office.
Wait 2–3 business days, as packages are sometimes marked delivered early.

If it still has not arrived, contact us and we’ll do our best to help.

📬 Incorrect Shipping Address

If an incorrect or incomplete shipping address was provided at checkout:

We are not responsible for the item being undeliverable.
If the item is returned to us, we can resend it, but additional shipping fees will apply.

⚠️ Important Notes

Claims for damaged or defective items must be submitted within 30 days of delivery.
Replacements are only issued for errors caused during production or delivery.